Shipping policy

Delivery within Saudi Arabia

Delivery is available throughout Saudi Arabia. Standard shipping costs SAR 25 for orders below SAR 150. Shipping is free for orders of SAR 150 or more.

Shipping and Delivery Policy

LOVITA prepares and ships orders after the purchase and payment have been completed.

The order is shipped to the address registered by the customer when placing the order. It is therefore the customer’s responsibility to ensure that the address and mobile number are correct.

Shipping or delivery delays

Delivery may be delayed due to circumstances beyond LOVITA’s control, such as:

• Delays by the shipping company.
• Weather conditions.
• Peak seasons, promotions and high demand.
• Incomplete or incorrect addresses.
• The customer not responding to the shipping company.

If there is a delivery issue, the customer may contact customer service to follow up on the order.

Failure to receive the order

If the order cannot be delivered because the customer did not respond to the shipping company or postponed collection, the shipment may be returned to LOVITA’s warehouses. A reshipping fee of SAR 20 will apply, or it will be deducted from the order amount if the order is not shipped again.

Contact LOVITA

Email: support@lovita.com

For order enquiries, include your order number and a description of your request.